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Counselling & Therapy Directories Ltd Privacy Policy

Last updated: 18 December 2025

Notice of consent: By completing our registration form, you consent to us collecting and holding your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), as explained in this Privacy Policy.


1. Our contact details

Name: Jeffrey Ling

Address:
The Stables
23b Lenten Street
Alton
Hampshire
GU34 1HG

Company registration number: 15414553

Telephone: 0203 369 6833

Email: info@londoncounsellingandtherapydirectory.co.uk


2. Information we collect and process

We currently collect and process the following information:

  • Personal identifiers and contact details, including your name, address, email address and telephone number.
  • Evidence of professional indemnity insurance.
  • Records of room bookings, including booking dates, locations and times.

3. How we obtain your personal information

Most of the personal information we process is provided directly by you when you register with us or use our services.

We collect this information for purposes including:

  • Confirming your identity.
  • Confirming appropriate professional indemnity insurance is in place.
  • Managing your registration and associated bookings.

4. How we use and share your information

We use your personal information to administer your registration and provide the services associated with the London Counselling & Therapy Directory.

We share relevant information with ServiceOS, our customer relationship management and booking platform provider, where necessary to manage registrations and bookings.


5. Our lawful basis for processing your information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent.

You may withdraw your consent at any time by contacting us using the details below.

Address:
The Stables
23b Lenten Street
Alton
Hampshire
GU34 1HG

Telephone: 0203 369 6833

Email: info@londoncounsellingandtherapydirectory.co.uk


6. How we store your personal information

Your information is securely stored on our CRM platform provider’s servers within the European Economic Area (EEA) in accordance with applicable data protection regulations.

We retain your personal information for as long as you remain registered with us and for 12 months after your registration has been cancelled.

At the end of this retention period, your information will be securely deleted from our CRM platform and associated storage systems.


7. Your data protection rights

Under data protection law, you have a number of rights in relation to your personal information. These include:

  • Your right of access – you have the right to ask us for copies of your personal information.
  • Your right to rectification – you have the right to ask us to correct personal information you believe is inaccurate and to complete information you believe is incomplete.
  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – you have the right to ask us to transfer information you provided to us to another organisation, or directly to you, in certain circumstances.

You are not required to pay a fee for exercising your data protection rights. If you make a request, we will normally respond within one month.

To exercise any of these rights, please contact us using the contact details provided above.


8. How to complain

If you have any concerns about how we use your personal information, please contact us using the details above and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk

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