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Terms of business for Therapists

1. Acceptance of Bookings

  • The Therapist agrees to accept and honour client bookings made through the Directory for the times and dates shown as available.
  • The Therapist is responsible for ensuring their availability is accurate and kept up to date to avoid conflicts or double bookings.

 

2. Profile and Availability Management

  • The Therapist agrees to maintain an accurate Directory profile, including their qualifications, contact information, services and availability.
  • Any changes should be updated promptly.

 

3. First Booking Fee and Room Hire

  • Counselling & Therapy Directories Ltd will retain 100% of the client payment for the first booking made through the Directory. No payment for this first session will be due to the Therapist.
  • Where the first booking is for an in-person session and a therapy room is required, Counselling & Therapy Directories Ltd will arrange and cover the cost of the room for that booking.
  • This free room hire applies to the first Directory booking only. Any room hire required for subsequent sessions must be arranged and paid for separately.
  • Any subsequent bookings between the Client and Therapist should be arranged directly with the Therapist.
  • The Directory may amend its booking fee or payment arrangements by providing at least 30 days’ notice.

 

4. Refunds and Rescheduling

Therapist rescheduling

  • A Therapist should give both the Client and Counselling & Therapy Directories Ltd at least 72 hours’ written notice when rescheduling a booked session wherever reasonably possible.
  • In the event of illness, emergency or other circumstances outside the Therapist’s reasonable control, the Therapist must notify both the Client and Counselling & Therapy Directories Ltd as soon as practicable and offer a suitable alternative appointment.
  • Notification to Counselling & Therapy Directories Ltd is required so that any therapy room booking or other booking arrangements can be amended or cancelled where necessary.
  • Therapists are not authorised to issue refunds directly to Clients. Any refund required by applicable law, or agreed under the applicable Terms of Use for Clients, must be handled by Counselling & Therapy Directories Ltd in accordance with its payment and refund process.
  • Client bookings are subject to the separate Terms of Use for Clients, including the applicable refund and rescheduling provisions.

 

5. Therapist’s Professional Responsibility

  • The Therapist confirms that they hold all qualifications, professional registrations, licences and insurance required to provide their services.
  • The Therapist is responsible for providing their services professionally, ethically and in accordance with applicable laws and professional standards.

 

6. Privacy and Data Protection

  • Both parties agree to comply with UK GDPR and other applicable data protection legislation.
  • The Therapist consents to the Directory handling their data in accordance with the Privacy Policy for Therapists.
  • Client information accessed through the Directory must be treated confidentially and used only for the purpose of providing and administering the relevant therapy services.

 

7. Limitation of Liability

  • The Directory facilitates therapist matching, bookings and payments but does not provide therapy and is not responsible for the professional services provided by the Therapist.
  • The Therapist remains responsible for the therapy and professional services they provide to Clients.
  • The Therapist agrees to indemnify the Directory against claims arising directly from services provided by the Therapist.

 

8. Termination

  • Either party may terminate this agreement by providing 30 days’ notice.
  • Termination will not affect any confirmed bookings or obligations that arose before the termination date.
  • Following termination, the Therapist’s profile will be removed from the Directory.

 

9. Amendments

  • Counselling & Therapy Directories Ltd may amend these terms by providing at least 28 days’ notice.
  • Updated terms will be made available through the Directory. Continued use of the Directory after the updated terms take effect will constitute acceptance of those changes.

 

10. Questions and Disputes

1. Acceptance of Bookings

  • The Therapist agrees to accept and honour all client bookings made through the Directory for the times and days indicated in their availability schedule.
  • The Therapist is responsible for ensuring their availability is accurate and updated.

2. Profile and Availability Management

  • The Therapist agrees to maintain their Directory profile with accurate qualifications, contact details, and availability.
  • Updates should be made promptly to avoid conflicts or double bookings.

3. Commission and Payment Terms

  • The Therapist agrees to a 50% commission on the first booking payment made by clients through the Directory. Subsequent bookings should be made directly with The Therapist.
  • Commission is deducted before payout which will be made by bank transfer within 10 days after the client session.
  • The Directory may adjust commission rates with 30 days’ notice.

4. Therapist’s Professional Responsibility

  • The Therapist confirms possession of all necessary qualifications, licenses, and insurance.
  • Services will be provided professionally, ethically, and in compliance with applicable laws.

5. Cancellations and Refunds

  • Clients may cancel or reschedule a booked session by notifying the Therapist and the Directory at least 48 hours before the scheduled session.
  • If cancellation is made before this period, should the client not want to reschedule, the client will receive a full refund of the session fee.
  • If cancellation is made within 48 hours of the session, no refund will be provided.
  • If a client misses a session without prior cancellation or is late by more than 15 minutes, the session will be considered forfeited, and no refund will be issued.
  • Therapists must notify both the client and the Directory immediately if they need to cancel or reschedule a session.
  • If The Therapist cancels a session outside of 48 hours prior to the appointment, clients will be offered:
    • A rescheduled session at no additional charge, or
    • A full refund of the session fee.
  • If The Therapist fails to attend a scheduled session without notice or persistently cancels sessions within 48 hours of appointment, (three late within 48 hours of appointment, cancelled sessions will result in the removal of The Therapist from the Directory), the client will receive a full refund, and the Therapist will be subject to removal from the Directory.
  • Refunds will be processed through the original payment method within 10 business days of approval.
  • The Directory reserves the right to review refund requests on a case-by-case basis and issue discretionary refunds in exceptional circumstances.

6. Privacy and Data Protection

  • Both parties agree to comply with GDPR and other data protection laws.
  • The Therapist consents to the Directory’s handling of data per the Privacy Policy for Therapists.
  • Client data accessed via the Directory must be handled confidentially and used only to fulfil bookings.

7. Limitation of Liability

  • The Directory facilitates bookings and payments but is not responsible for services provided by the Therapist.
  • The Therapist agrees to indemnify the Directory against claims arising from services provided.

8. Termination of Agreement

  • Either party may terminate the agreement with 30 days’ notice.
  • Outstanding payments will be settled, and the Therapist’s profile removed from the Directory.

9. Amendments

  • The Directory may amend these terms with 28 days notification; continued use signifies acceptance.

10. Disputes

  • Clients or Therapists with concerns regarding a refund or cancellation should contact Counselling & Therapy Directories Ltd support at info@londoncounsellingandtherapydirectory.co.uk  or  tel: 0203 369 6833 for assistance.
  • The Directory’s decision on refund eligibility will be final.

11. Modifications

  • Counselling & Therapy Directories Ltd reserves the right to amend this Refund and Cancellation Policy with reasonable notice, 28 days. Updated versions will be available on the Directory’s website.

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